Get in touch
Contact
Email is the fastest way to reach us. We read everything and reply within one business day.
Support & billing
Email us
[email protected]
Replies within one business day
We handle support, billing questions, deployment issues, and general feedback through this address. There's no phone line or live chat — email is where we actually pay attention.
What to include
The more context you give us, the faster we can help:
- Your account email
- Which agent or plan you're asking about
- What you're seeing vs. what you expected
- For bugs: steps to reproduce, timing, and any logs from
journalctl -u hermes-gateway -n 50
Self-service resources
These might answer your question faster than we can:
Installing Hermes manually? Read our step-by-step guide: How to Install Hermes Agent on Ubuntu →
Billing or cancellation? You can manage your subscription directly from the dashboard billing page. Plans cancel at the end of the current billing period — no penalty, no hoops.